Returns & refunds

Returns & refunds Request a return within 30 days of delivery by emailing support@fertiox.com with your order number and the items concerned. Supplements returned for a change of mind must be unopened, unused and in their original packaging with all seals intact. Opened or unsealed supplements are not eligible for a change-of-mind return. This restriction does not remove remedies for damaged, defective or incorrect goods. Return instructions and charges Contact us before shipping anything back. We will provide authorization, the correct return address and instructions. Do not assume the registered business address is the return location. For a change of mind or another personal reason, the customer pays CA$11.99 for the authorized return shipping label, deducted from the refund; do not also purchase your own postage. Original outbound shipping charges are not refunded for change-of-mind returns. There is no separate restocking fee. Refunds reflect the amount actually paid for returned items, including allocated discounts and applicable refundable taxes. Contact us for the refund calculation before returning part of a discounted bundle. Damaged, defective or incorrect items Contact us promptly with your order number, a description and, where useful, photos of the item and packaging. We will arrange an appropriate free replacement or refund and cover any return shipping we require. Do not send the item back at your own expense. The change-of-mind charges above do not apply to these remedies. Refund timing For eligible returns, we inspect the returned goods and issue the refund to the original payment method within seven business days of receipt. Where we approve a refund without a return, we issue it within seven business days of approval. We will notify you of the outcome. Your bank or payment provider may take additional time to post the refund. Subscriptions Cancellation stops future recurring purchases according to the subscription status shown in your account. It does not automatically reverse a payment or cancel an already processed order. Requests for those orders follow this policy. Contact support if you need help before your next renewal. This policy does not limit rights or remedies provided by applicable consumer law.