Terms of service

Terms of Service Effective Date: September 30, 2026 Last Updated: October 3, 2026 Welcome to Fertiox.ca. The seller and website operator of Fertiox.ca is Profinity International Inc., located at 2477A Kaladar Ave. Unit 212 Ottawa, ON, K1V 8B9, Canada. Please read these Terms of Service carefully before accessing or using our website. By accessing, browsing, or placing an order on Fertiox.ca ("Site", "Service"), you agree to be bound by these Terms of Service and all incorporated policies. If you do not agree to these terms, please do not use this Site. 1. Health & Product Disclaimer • Informational Purposes Only: Content provided on Fertiox.ca, including text, graphics, images, product descriptions, and other materials, is for general informational and educational purposes only and does not constitute individualized medical advice, diagnosis, or treatment. • Product Status & Licensing: All natural health products sold on Fertiox.ca are authorized and hold valid Natural Product Numbers (NPNs) issued in Canada. Statements made on this Site and products offered are not intended to replace professional medical supervision or prescribe specific treatment. • Professional Consultation: Always consult a qualified physician or licensed healthcare practitioner before starting any dietary supplement regimen, changing your diet, or if you have or suspect you might have a health condition, are pregnant, nursing, taking prescription medications, or under medical supervision. • Label Directions: Read all current product labels, ingredients, warnings, directions, and cautions carefully before purchasing and consuming any product. 2. Products, Orders, and Pricing • Pricing Currency: All prices listed on Fertiox.ca are in Canadian Dollars (CAD). Applicable merchandise totals, discounts, shipping fees, and taxes are calculated and presented prior to payment authorization. • Order Fulfillment: We reserve the right to accept, decline, or limit any order. If we cannot fulfill an accepted and paid order, we will contact you promptly and issue a full refund for any unfulfilled portion rather than substituting products or increasing charges without your explicit consent. • Order Errors: Please report any suspected pricing, description, or order discrepancies immediately to our support team at support@fertiox.com. 3. Promotions and Discounts Promotional offers and coupon codes are subject to the specific terms, eligibility rules, and expiration dates communicated with the offer. Bundle discounts cannot be combined with coupon codes or subscription orders unless explicitly stated. Any eligible refunds or returns will reflect the net amount actually paid after applying applicable discounts. 4. Subscribe & Save Program • Account Requirement: A registered and verified customer account is required to enroll in our Subscribe & Save subscription program. • Recurring Billing & Frequency: By subscribing, you authorize recurring charges to your payment method at the agreed frequency (e.g., monthly, every 2 months, or every 3 months). You review and confirm the selected price, recurring schedule, shipping options, and taxes prior to initial authorization. • Managing Subscriptions: Subscriptions renew automatically until cancelled. You may manage, pause, or cancel your subscription at any time through your customer account portal. To prevent being charged for the next scheduled billing cycle, you must cancel before your next payment processing date. • Cancellations & Refunds: Cancelling a subscription stops future recurring charges but does not automatically refund an order that has already been processed or shipped. Any proposed modifications to subscription prices or delivery schedules will be communicated to you in advance. 5. Accounts and User Conduct You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and password. You agree not to attempt unauthorized access to the Site, interfere with the security or operation of the Service, or submit unlawful, defamatory, or harmful content. 6. Intellectual Property All content on Fertiox.ca—including but not limited to brand names, logos, graphics, visual design, custom copy, product packaging layouts, software code, and images—is the exclusive property of Profinity International Inc. and is protected by Canadian and international copyright, trademark, and intellectual property laws. Unauthorized copying, reproduction, modification, or commercial exploitation of any site content is strictly prohibited. 7. Limitation of Liability and Warranties To the fullest extent permitted by applicable law, Fertiox.ca and its parent company, Profinity International Inc., provide the Site and products on an "as is" and "as available" basis without express or implied warranties of any kind. Profinity International Inc. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Nothing in these terms excludes or limits any consumer rights or remedies guaranteed by mandatory applicable legislation. 8. Delivery, Returns, and Refunds Your purchases are further governed by our dedicated Shipping & Delivery Policy and Returns & Refunds Policy, which detail service areas, delivery estimates, eligibility criteria, and customer remedies. Delivery estimates are non-guaranteed target dates. 9. Governing Law These Terms of Service and any purchase contracts made on Fertiox.ca shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. 10. Changes to Terms We reserve the right to update or modify these Terms of Service at any time. The updated version will be indicated by the "Last Updated" date at the top of this page. Material changes will not retroactively alter legal rights attached to an existing order processed prior to the update. 11. Contact Information For customer support, order inquiries, or legal communications regarding these Terms of Service, please contact us at: • Operating Entity: Profinity International Inc. • Address: 2477A Kaladar Ave. Unit 212 Ottawa, ON, K1V 8B9, Canada • Customer Support: support@fertiox.com • Sales & Inquiries: Sales@fertiox.com